System Implementation- A detailed systematic procedure is followed to ensure a successful installation of the BMS System. Daily communication is maintained between a BMS advisor and the you regarding implementation procedures, training and follow up details. The customer is updated and informed on what to expect before, during and after system installation.
Training- We offer free classroom training at our offices in Atlanta Georgia. This intensive four-day training session includes hands-on instruction using pre-loaded data in a classroom environment. The course will familiarize students with the computer equipment while providing practice for daily and periodic procedures. Students will also experience procedures for handling problems and use of the help desk, and offer instruction on use of the manuals in running the base packages. You can attend class as often as you like, at no additional charge.
Every system includes some on-site training as well. We can work out a individual plan for helping get your store up and running.
On-site training- After the equipment has been delivered and set up, supplemental training will be conducted divided between front desk and back office operations. The course will include live implementation of the point of-sale module, inventory conversion techniques and counting procedures, accounts receivable conversion and operation
Technical Support and Software Maintenance- Our professional technicians are available to meet your needs via Phone, E-mail or Fax. Our technical service fee ranges from $150-$195 per month which includes unlimited technical support, Scheduled Free Software Upgrades and updated software reference manuals.
